Help

When will my order ship?
Orders will ship between 3-7 business days from the date of purchased. If you place an order and are concerned about when it will ship, please call customer service at 877.227.5639 or email us at shop@barkgood.com

Orders are not fulfilled over the weekend or on an observed holiday. The following is a list of observed holidays:

• New Year’s Eve and New Year’s Day
• Martin Luther King Day
• Memorial Day
• July 4th
• Labor Day
• Veteran’s Day
• Thanksgiving Day
• Day after Thanksgiving
• December 24 - 26

How will my order ship?
The United States Postal Service is our primary shipping partner. Express orders are shipped via Federal Express. Shipping is based on the weight of your order and the package’s shipping address.

I don’t live in the U.S., can I order from BarkGoods?
YES. We welcome orders from dog lovers living all over the world. Prices are shown in US Dollars, your credit card company will convert the funds appropriately. If you are ordering a subscription, a $10 shipping surcharge will be applied to subscriptions mailing to Canada and a $20 surcharge will apply to subscriptions mailing everywhere else. These charges are included in the product price.

What about shipping to PO Boxes or Military Addresses?
We ship to PO Boxes or military addresses using the USPS. Contact customer service if you need your order shipped Express Mail to your PO Box or military address.

What about online shopping security?
The security of the information regarding your order is very important to us. BarkGoods is hosted by Shopify which is certified Level 1 PCI DSS compliant company. Level 1 is the highest rated level of security. Read more about PCI DSS compliance here.

Once you go to checkout you will be switched over to Shopify's secure checkout page and will begin communicating with their server in secure mode. You can tell that you are in secure mode by the following:

• The “http” in the web address will be replaced by “https”
• Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

• The web address will show Shopify's secure checkout https://checkout.shopify.com

Will I be charged sales tax?
Sales tax is applied to orders shipping to California.

I have a question about my subscription?
If you have questions regarding your subscription, please refer to our Subscription Service page.